FREQUENTLY ASKED QUESTIONS

ABOUT RÉVVI

What does the word Révvi? mean

"Revive your Vital strengths"
Révvi is a combination of 2 powerful words that perfectly reflect what we stand for:
Revive: To allow our users' bodies to optimally recover and regenerate so that they can deliver exceptional performances and/or get rid of annoying (skin) ailments.
Vital: Our products focus on the care of the vital parts of the body, namely muscles, tendons, joints and skin.


Where are your products made?

• All our muscle gels are produced and packaged in the Alm region of Germany according to the highest quality standards and meet all European CPNP requirements.
• Our massage oils are produced in the Netherlands.
• Our other consumables are mainly produced in the Far East, under the supervision of a local quality watchdog in accordance with European regulations.


Are your muscle gels 100% natural?

Our products are not 100% natural nor organic. 70% to 80% of the composition of our products consists of a combination of at least 3 natural ingredients that, depending on their properties, have a healing, restorative or nourishing property for the body, muscles & tendons and joints.

> Be sure to check out our database page


Where can I obtain your products?

Our mission is to help everyone who suffers from muscle, tendon, joint and skin problems.
We offer maximum reach to our users and distribute our products through different channels:
Webshop
Kinesiologists/physiotherapists
Beauty salons
Pharmacies
Sports masseurs & Personal trainers
Sports shops

If you wish to purchase our products with advice and explanation from one of our partners, please send us a message so that we can inform you of the nearest point of sale.

MUSCLE GEL

How should I use your muscle gels?

• We recommend applying the products several times a day and applying at least 2 to 3 fingers thick with a light massage.

• Always read the instructions for use carefully for each product. These are clearly displayed on our product labels as well as on the product sheets on our website.


Are the Révvi gels medicines?

Within the world of care there are two main groups: medication and cosmetics.
All Révvi products fall into the latter group and are therefore available on the market over the counter and without a prescription.

We believe it is important to note that all products are registered in the European CPNP portal and each have a Belgian CNK number.

ORDER & PAYMENT

How long does it take before I receive my online order?

• If you place your order before 3 p.m. on a working day, we guarantee that your order will be delivered to you the next day.

• If we are unable to keep our appointment, you will always receive a response and we will do everything we can to get your order to your door as quickly as possible.


What payment options do you offer?

We accept:
• Credit cards: Mastercard, Visa and Amex
• Online banks : PayPal, Stripe, ApplePay
• Bank cards: Bankcontact and Ideal

Your bank details are stored in accordance with the most recent GDPR guidelines via your payment provider (Stripe, Paypal, Bankcontact, Ideal, Mollie, ...) and are not shared with or by us.


Can I track my shipment?

•We deliver free of charge to your home throughout the BeNeLux from €75.

• For orders with an order value lower than €75 we charge €5.95.

• As soon as your order has been shipped, you will receive a track & trace number from our courier service (BPost, GLS or DPD) with updates and notifications so that you know where your package is at all times.